If there is one development that the technology industry is proud to lay claim to, it is Artificial Intelligence (AI). Technology has triumphantly brought about applications that range from high-end data services to customer care.
With new products such as virtual assistants and chatbots that are able to handle customer inquiries, Artificial Intelligence is proving to be a useful tool in business. It can support a variety of business needs depending on the organization and the Business Intelligence (BI) data collected by the organization.
Businesses can apply AI for purposes such as:
- Engagement in customer relationship management (CRM)
- Obtaining social data
- Increase in logistics
- Tracking and managing assets
The following are tips that business owners can consider in order to integrate Artificial Intelligence in their organizations successfully:
Have a Working Knowledge of AI
You cannot implement what you do not know. The first step, therefore, is to ensure that you learn everything you can about AI and what it means for your business. There is a lot of information available online that you can easily access online.
Additionally, you can partner with companies that offer support through their affiliates. Through online courses, you can study AI via remote workshops offered by organizations like Udacity.
Identify the Areas AI Would Best Fit in Within Your Enterprise
Figure out how AI can help in optimizing your services and where it would best fit in. For instance, you may need automated customer service in addition to solving other business problems within your company.
The company you partner with should look at your overall tech structure and problems to best fit AI in with products and services. They will demonstrate how natural language and image recognition fits into your products through a course.
Prioritize Concrete Value
Your AI solutions should go hand in hand with potential business and financial value. In other words, the AI implementations should enhance business operations and advance financial gains.
The input from top-level executives, managers, and owners is very valuable as you prioritize. Look at the dimensions of business potential and feasibility of the AI implementations you intend to integrate into your company.
Bring In Experts
Experts will advise you to start small; preferably with a pilot project to test it. Be honest about what you know about AI and what you are yet to find out. Establish clear project goals and keep them in mind.
A first project does not take a lot of time to implement. A few (2-3) months is enough time to work with a small group of people of 4 or 5 who will focus on these goals. Upon completing the pilot, you will be better informed on if a long-term project is best for your organization.
Form a Taskforce to Integrate Data
A taskforce will help in integrating different data sets and weeding out inconsistencies to ensure that data is accurate. Internal corporate data is rarely found in one place. It is spread out in and could be in the hands of different business groups with different sets of priorities.
It is important for the organization to be open with how the new technology works to resolve workflow issues to give employees an idea of how AI supplements their role.
